ARTICLE 8 : Delivery
Orders shall be processed from Monday to Friday, not including public holidays.
The ordered products shall then be sent from Grand-Duché du Luxembourg, within one to six working days following the order confirmation, subject to the availability of stocks.
The products shall be delivered in line with the details supplied by the client.
A bill matching the order shall be made out in the client's name and enclosed with the shipment.
Clients who do not receive the products they order should notify the COMPANY about this via electronic media within a reasonable period equal to 30 days after the receipt of the order, in order for any complaint to be accepted.
E-mails for reporting products have not been received must be sent to the following address:

The COMPANY may not be held liable for a delay or delivery problem involving a force majeure or an event outside its control that makes the fulfilment of the contract impossible or more costly, on the understanding that the following are regarded as falling into this category: strikes, lock-outs, riots, a revolution, a call-up, war, epidemics, official orders, transport problems, operational disturbances, fires and other similar cases (although this list is not exhaustive and it is provided solely for illustrative purposes).
Similarly, the COMPANY may not be held liable for delays or delivery problems originating with third parties, such as suppliers, subcontractors, agents and representatives, who make the fulfilment of the contract impossible or more costly.
The delivery operation shall be undertaken as a result of delivering the products to a transport operator of the client's choosing. This delivery shall involve transferring the risks to the client, particularly the transport risks.
Clients may choose between having their products shipped by standard postal delivery or via an express service with tracking.

Standard postal delivery:

The COMPANY may not be held liable for late postal deliveries nor the risks of items being lost in the post. The choice of delivery system shall be made at the client's risk.

N.B.: FRENCH CLIENTS:
It takes an average of three weeks for a package to be delivered via the French postal system (in order to reduce the waiting time, it is recommended to use the express service with tracking).
Exceptionally, for standard deliveries in France, we will use as possible the sending with 'Lettre Ma'x. This will depend on the size of the package.
'Lettre Max' permits the tracking on the French post website, but offers, as well as sending by regular mail, no warranty. Indeed, no signature will be required. The forma' Lettre Max' was regulated to enter the mailboxes.

Express service with tracking:

France:
express service packages with tracking are send with Chronopost.
This service offers tracking of the shipment on the website Chronopost.fr.
Between sending and receiving by the client, average time is + / - 3 days.
In case of absence during delivery, a delivery notice will be deposited in your mailbox. Your package will wait for you at your post office.
To find the post office, please visit the website to monitor the post office (address below).
Your tracking number is located in your order history.

Suivi : http://www.chronopost.fr/transport-express/livraison-colis/suivi

Belgium:
packages covered by an express service with tracking are forwarded via Taxipost. It takes 2 days on average to deliver a package.

Other European countries:
the COMPANY recommends the services of the DPD undertaking.
DPD is an express transport operator that specialises in collecting and distributing packages requiring urgent delivery plus tracking.
In case of absence during delivery, a delivery notice will be deposited in your mailbox. Your package will wait for you at your post office.
Your tracking number is located in your order history.

Suivi : http://www.dpd.com/

Restrictions: DPD deliveries are made during office hours and are subject to acknowledgement of receipt, hence a delivery address where the client is sure to be able to receive the packaging during these times must be specified.

N.B. :
Should a client fail to take delivery of a package when this arrives, the COMPANY shall not arrange for the reshipment of the package until the client has remitted the reshipment costs. Should the client fail to do this within 15 days after requested to do so by the COMPANY, the latter may regard the sale as cancelled, detrimentally and adversely to the client and retain any sums it might have already received by way of compensation.

We use Secure Sockets Layer (SSL) technology to protect the security of your online transactions.