Delivery & Shipping

About ordering and delivery

How can I place an order?

Ordering at 123Optic is very easy and affordable:

Step 1: Place the desired item in the shopping cart

Search through the menu or through the search bar the article of your choice and enter the desired strength and quantity on the product page. Click on the 'Order' button. If you have placed all the articles of your choice in the shopping cart, go to the shopping cart at the top right of the page. Here you can change the number of articles or delete an article. Have you finished shopping? Then click on the 'Order now' button.

Step 2: Provide personal information

In order to process your order, we need some information from you. Do you already have an account with 123Optic.com? Then log in with your email address and password, so you don't have to enter your name and address again. Are you ordering for the first time? Then a new account will be created for you automatically.

Step 3 Payment and delivery

To complete the order you can choose from a number of payment options. With iDeal, Mastercard, Visa and Paypal you pay directly online and your order is immediately processed to deliver it to your home as quickly as possible. With 'transfer' we wait to process your order until we have received your payment.
Delivery is done by one of our partners. Shipping costs may vary. The available delivery options and applicable shipping costs are displayed at checkout before you confirm your order.

Can I follow my parcel?

The moment your order is shipped from the distribution center, your order will appear as shipped in your "123Optic account". You will also receive a shipping confirmation by e-mail with a Track & Trace code, so that you can track your order online.

When will my order be delivered?

This depends on the payment method and the type of lens you ordered and also with the stock. However, you can always find the delivery time on the website next to the product you wish to order.

What happens if I am not at home when my package is delivered?

The delivery person offers the order at the delivery address. If you are not at home during the first delivery attempt, there are 3 options: (1) Package is delivered to the neighbors (2) Package is delivered to distribution center in the neighborhood (3) Package will be offered again at a later time. You can schedule a new appointment for this with our delivery partner.

Can I have my order delivered to a different address?

Yes, you can have your order delivered to an address different from your billing address. You can add multiple addresses in your 123Optic account. However, both the billing address and the delivery address must be located in Europe. As long as the order has not yet been shipped, customer service can still change the delivery address.

Can I have my order delivered abroad?

It is possible to have orders delivered abroad. All you have to do is change the delivery address to the correct address. Contact our customer service via [email protected] to calculate the shipping costs.

What should I do if I have received the wrong products?

If your order contains one or more wrong items, you can return the products within 14 working days after receipt. Wrong products are exchanged if the package is unopened. Used products, damaged packaging or products not packaged in original packaging can not be returned or refunded. My order does not contain all the items that I have ordered. In the event that you have ordered one or more items, but have not received these items, it is best to contact our customer service, we will gladly help you further via [email protected].

How do returns work?

Returning items is possible in some cases, but with lenses there are of course some extra rules. For more information, read our Terms and Conditions.