ACCESSIBILITY STATEMENT

Introduction

At 123Optic, good vision is our priority. That’s why we believe it’s important that everyone can use our website effortlessly. After all, a good online experience should be accessible to everyone.

Accessibility is not an afterthought but an essential part of our customer-focused approach. Whether you browse with a screen reader, use magnification, or navigate via keyboard, we ensure you can easily find your way.

We have already taken many steps and continue to improve constantly. This is how we are building an accessible and user-friendly website where everyone can easily find and order the right lenses without barriers.

Compliance Basis

123Optic strives to make its website accessible in accordance with the European Accessibility Act (EAA), established in Directive (EU) 2019/882 of the European Parliament and the Council.

This accessibility statement applies to the following website:
https://www.123optic.com/en/

This website is intended for providing information and selling contact lenses and related products.

Compliance Status

This website is partially compliant with accessibility requirements because it does not yet meet the criteria listed below and/or certain elements are still being improved.

Non-Accessible Content

a) Non-compliance with legislation

• ARIA labels are missing from some interactive elements, making them harder for screen readers to interpret.
• Certain buttons lack clear focus indicators to guide keyboard users visually.
• Focus is sometimes lost when reloading pages.
• The HTML structure is not fully semantic (HTML5), which has implications.
• Some images are missing alternative text (alt-tags).
• Color contrast is not sufficient in all areas.
• No accessible skip links are available to navigate directly to main content.

b) Disproportionate burden

Some improvements are not yet implemented because they are linked to a large-scale system update across several e-commerce platforms.

c) Content outside the scope

Some older promotional banners and non-essential content fall outside the scope of the directive and are not proactively adapted.

Preparation of this Accessibility Statement

This accessibility statement was prepared on 15 July 2025.
The accessibility evaluation was conducted through self-assessment using WCAG 2.1 and Google Lighthouse Accessibility testing tools.
This accessibility statement has not been previously revised.

Accessibility Scores

• Homepage – Accessibility score 81
• Contactlenses page – Accessibility score 84
• Clearvision page – Accessibility score 85
• Page about 123Optic – Accessibility score 83
• Blog page – Accessibility score 81
• Blog – Accessibility score 80
• Cart page – Accessibility score 84

Feedback and Contact Information

If you experience accessibility issues or need information about inaccessible content, please contact our customer service:
Phone: 03 270 37 12
Email: [email protected]

Our customer service team will forward your report to our marketing team, which will analyze and follow up on accessibility issues.

Enforcement Procedure

Not satisfied with how your report was handled? You can contact your national enforcement authority.

Future Assurance of Accessibility

123Optic is committed to continuously improving digital accessibility. In the spring of 2026, we plan to conduct a new audit.

Supplier agreements: We will systematically require all digital partners to deliver EAA-compliant work in future updates or new functionalities.